:root{--navy:#091426;--navy2:#0d1b2f;--blue:#0b58be;--blue2:#2170e4;--bg:#fbf8fa;--line:#d9dce3;--text:#111827;--muted:#6b7280;--card:#fff;--danger:#ba1a1a;--green:#087f5b;--amber:#b7791f}*{box-sizing:border-box}body{margin:0;font-family:Inter,Arial,sans-serif;background:var(--bg);color:var(--text)}a{text-decoration:none;color:inherit}.login-page{min-height:100vh;display:flex}.login-hero{width:50%;position:relative;overflow:hidden;background:var(--navy);color:#fff;display:flex}.login-hero:before{content:"";position:absolute;inset:0;background:linear-gradient(135deg,rgba(9,20,38,.96),rgba(9,20,38,.74),rgba(9,20,38,.98)),url('https://images.unsplash.com/photo-1497366754035-f200968a6e72?auto=format&fit=crop&w=1200&q=80') center/cover;filter:saturate(.55)}.hero-inner{position:relative;z-index:1;padding:48px;display:flex;flex-direction:column;justify-content:space-between;width:100%}.brand{display:flex;align-items:center;gap:10px;font-weight:800;font-size:22px}.brand-icon{width:28px;height:28px;border-radius:8px;background:#eef5ff;color:var(--blue);display:grid;place-items:center;font-weight:900}.hero-copy{max-width:520px}.hero-copy h1{font-size:38px;line-height:1.15;margin:0 0 24px}.hero-copy p{font-size:18px;line-height:1.55;color:#cbd5e1;margin:0}.hero-stats{display:flex;gap:34px;margin-top:28px}.hero-stat strong{font-size:28px;display:block}.hero-stat span{font-size:13px;text-transform:uppercase;letter-spacing:.06em;color:#cbd5e1}.hero-footer{color:#94a3b8;font-size:14px}.login-main{width:50%;display:flex;align-items:center;justify-content:center;padding:40px;background:#fff}.login-card{width:100%;max-width:500px}.login-card h2{font-size:36px;margin:0 0 10px}.login-card p{color:#4b5563;font-size:16px;margin:0 0 30px}.sso-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-bottom:26px}.sso-btn{height:56px;border:1px solid #cfd3dc;border-radius:6px;background:#fff;font-weight:700;display:flex;align-items:center;justify-content:center;gap:10px;color:#111827;opacity:.7}.divider{display:flex;align-items:center;gap:18px;color:#374151;font-size:12px;text-transform:uppercase;letter-spacing:.08em;margin:10px 0 26px}.divider:before,.divider:after{content:"";height:1px;background:#cfd3dc;flex:1}.form-group{margin-bottom:18px}.form-label{display:block;font-size:12px;text-transform:uppercase;letter-spacing:.08em;font-weight:700;color:#374151;margin-bottom:8px}.form-control,.form-select,textarea{width:100%;border:1px solid #cfd3dc;border-radius:6px;background:#fff;padding:13px 14px;font-size:15px;outline:none}.form-control:focus,.form-select:focus,textarea:focus{border-color:var(--blue2);box-shadow:0 0 0 3px rgba(33,112,228,.14)}.btn{border:0;border-radius:6px;padding:12px 16px;font-weight:800;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:8px}.btn-sm{padding:8px 12px;font-size:13px}.btn-primary{background:var(--blue2);color:#fff}.btn-outline{background:#fff;border:1px solid #cfd3dc;color:#111827}.btn-danger{background:var(--danger);color:#fff}.btn-block{width:100%;height:58px;font-size:20px}.link-strong{color:var(--blue);font-weight:800}.link-plain{color:var(--text);font-weight:700}.link-strong:hover,.link-plain:hover{text-decoration:underline;color:var(--blue2)}.alert{padding:14px 16px;border-radius:8px;margin-bottom:18px}.alert-danger{background:#fff1f0;color:#9f1239;border:1px solid #fecdd3}.alert-success{background:#ecfdf5;color:#065f46;border:1px solid #a7f3d0}.app{display:flex;min-height:100vh}.sidebar{width:260px;background:var(--navy);color:#e5eefb;position:fixed;left:0;top:0;bottom:0;padding:22px 18px;display:flex;flex-direction:column}.side-subtitle{color:#9fb0c9;font-size:13px;margin-top:4px}.nav{margin-top:34px;display:flex;flex-direction:column;gap:8px}.nav a{padding:13px 14px;border-radius:4px;display:flex;align-items:center;gap:12px;color:#e5eefb;font-weight:700}.nav a.active,.nav a:hover{background:#10284b;color:#fff;border-left:4px solid var(--blue2)}.sidebar-bottom{margin-top:auto}.main{margin-left:260px;width:calc(100% - 260px);min-height:100vh}.topbar{height:64px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 28px;position:sticky;top:0;z-index:5}.search{max-width:520px;width:45%}.user-chip{display:flex;align-items:center;gap:12px}.avatar{width:36px;height:36px;border-radius:50%;background:#dbeafe;color:#0b58be;display:grid;place-items:center;font-weight:800}.content{padding:36px;max-width:1320px}.page-title{font-size:32px;margin:0 0 6px}.page-desc{color:#4b5563;margin:0 0 28px}.grid-cards{display:grid;grid-template-columns:repeat(4,1fr);gap:18px;margin-bottom:28px}.card{background:#fff;border:1px solid var(--line);border-radius:8px}.metric{padding:22px}.metric small{text-transform:uppercase;letter-spacing:.08em;font-weight:800;color:#4b5563;font-size:11px}.metric strong{display:block;font-size:31px;margin-top:8px}.metric span{color:var(--blue);font-size:13px;font-weight:700}.panel{background:#fff;border:1px solid var(--line);border-radius:8px;margin-bottom:28px;overflow:hidden}.panel-head{padding:18px 24px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.panel-title{font-size:20px;font-weight:800}.panel-body{padding:22px 24px}.table{width:100%;border-collapse:collapse}.table th,.table td{padding:16px 18px;border-bottom:1px solid var(--line);text-align:left;vertical-align:middle}.table th{font-size:12px;text-transform:uppercase;letter-spacing:.06em;background:#f6f4f5;color:#374151}.badge{padding:5px 10px;border-radius:999px;font-size:12px;font-weight:800;display:inline-flex;align-items:center;gap:6px}.badge-blue{background:#e7f0ff;color:#0058be}.badge-green{background:#e6f8ef;color:#087f5b}.badge-red{background:#fff1f0;color:#ba1a1a}.badge-gray{background:#eceff3;color:#4b5563}.badge-amber{background:#fff7e6;color:#b7791f}.actions{display:flex;gap:10px;align-items:center}.form-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:18px}.form-grid .full{grid-column:1/-1}.ticket-layout{display:grid;grid-template-columns:1.5fr .8fr;gap:24px}.comment{border-bottom:1px solid var(--line);padding:16px 0}.comment-meta{font-weight:800;font-size:14px}.comment-date{font-size:12px;color:#6b7280}.attachments{display:flex;flex-wrap:wrap;gap:12px}.attachment{border:1px solid var(--line);border-radius:8px;padding:10px;background:#fafafa}.ai-box{background:#071426;color:#e5eefb;border-radius:10px;padding:20px}.ai-box h3{margin-top:0}.settings-tabs{display:grid;grid-template-columns:240px 1fr;gap:28px}.tabs{display:flex;flex-direction:column;gap:8px}.tabs a{padding:14px;border-radius:6px}.tabs a.active{background:var(--blue2);color:white;font-weight:800}.pagination{display:flex;gap:8px;justify-content:flex-end;margin-top:16px}.pagination a,.pagination span{padding:9px 12px;border:1px solid var(--line);border-radius:6px;background:#fff}.pagination .active{background:var(--blue);color:#fff}@media(max-width:980px){.login-page{display:block}.login-hero{display:none}.login-main{width:100%;min-height:100vh}.sidebar{position:static;width:100%;height:auto}.app{display:block}.main{margin-left:0;width:100%}.topbar{position:static}.grid-cards{grid-template-columns:1fr 1fr}.form-grid,.ticket-layout,.settings-tabs{grid-template-columns:1fr}.content{padding:24px}.search{display:none}}@media(max-width:640px){.grid-cards{grid-template-columns:1fr}.sso-grid{grid-template-columns:1fr}.table{font-size:13px}.table th,.table td{padding:10px}.login-card h2{font-size:28px}}

.status-flow-panel{overflow:visible}
.status-flow{display:grid;grid-template-columns:repeat(6,1fr);gap:0;position:relative;padding:14px 4px 8px}
.status-flow:before{content:"";position:absolute;left:8%;right:8%;top:86px;height:8px;background:#d1d5db;border-radius:999px}
.status-step{position:relative;text-align:center;min-width:0;padding:0 6px;color:#64748b}
.status-ring{width:86px;height:86px;margin:0 auto 16px;border-radius:50%;border:8px solid #cbd5e1;background:#fff;display:grid;place-items:center;position:relative;z-index:1;box-shadow:0 0 0 2px #fff inset}
.status-ring span{width:52px;height:52px;border:2px solid #111827;border-radius:50%;display:grid;place-items:center;font-weight:900;font-size:19px;color:#111827}
.status-dot{width:34px;height:34px;margin:0 auto 10px;border-radius:50%;background:#cbd5e1;color:#fff;border:3px solid #fff;display:grid;place-items:center;font-weight:900;position:relative;z-index:1;box-shadow:0 1px 5px rgba(15,23,42,.18)}
.status-label{font-weight:900;color:#334155;white-space:normal;overflow-wrap:anywhere;line-height:1.2}
.status-hint{font-size:12px;color:#64748b;margin-top:4px;line-height:1.3}
.status-step-done .status-ring{border-color:#22c55e}
.status-step-done .status-dot{background:#22c55e}
.status-step-current .status-ring{border-color:#2170e4;box-shadow:0 0 0 5px rgba(33,112,228,.12)}
.status-step-current .status-dot{background:#2170e4}
.status-step-current .status-label{color:#0b58be}
.status-step-current.status-step-resolved .status-ring,.status-step-current.status-step-closed .status-ring{border-color:#22c55e;box-shadow:0 0 0 5px rgba(34,197,94,.14)}
.status-step-current.status-step-resolved .status-dot,.status-step-current.status-step-closed .status-dot{background:#22c55e}
.status-step-current.status-step-resolved .status-label,.status-step-current.status-step-closed .status-label{color:#087f5b}
.status-step-upcoming .status-ring{opacity:.74}
.status-flow-note{margin-top:12px;padding:10px 12px;background:#eef7ff;border:1px solid #bfdbfe;border-radius:6px;color:#334155;font-size:14px}
@media(max-width:980px){.status-flow{grid-template-columns:repeat(3,1fr);row-gap:24px}.status-flow:before{display:none}.status-ring{width:74px;height:74px;border-width:7px}.status-ring span{width:44px;height:44px;font-size:16px}}
@media(max-width:640px){.status-flow{grid-template-columns:repeat(2,1fr)}.status-label{font-size:13px}.status-hint{font-size:11px}}